If you just received a shipment notification, please allow 1 to 3 business days for the tracking information to update.
We require 1 to 3 business days on average to fulfil your order before dispatch. This can sometimes be longer (up to 10 days) if you ordered a customized product and if our current workload is higher than usual.
Please note that estimated shipping times only begin once the order has been dispatched.
We are doing everything we can to get your order to you as soon as possible!
Once your order is dispatched, you will receive an email confirmation. Estimated delivery time is 3-6 days for express shipping and 1-2 weeks for standard shipping. Please note that some items such as personalised products can take longer up to 2-4 weeks, this can vary depending on your location. Please be aware that this is only an estimate and shipping can take longer depending on your location and the current demand on shipping companies. Please also consider any holidays or the pandemic situation that might impact delivery times.
We ship worldwide from Germany! Delivery times may vary due to your location and the nature of your order. Within Germany packages arrive within 1-2 weels for standard shipping. However products that require customization can take longer to ship.
We process orders quickly to ensure every package is shipped as soon as possible. Sometimes we'll begin processing your order in just minutes, and so we cannot always guarantee that we'll be able to cancel your order once it has been placed, we will let you know if your order cannot be canceled.
Yes we do! If you're not happy with your order, just let us know within 30 days of delivery and we'll make things right. Please note that customised items are NOT refundable, as they are personally produced for you. All items on our website (rings, earrings) are refundable unless they are personalised. For example the name necklaces, they are not refundable as they are produced for you.